Refund Policy

Refund Policy for Asli Jewelry

Right of Withdrawal
When you purchase products from our website, you have the right to cancel your purchase within 14 days, starting from the day you receive the product.

How to Exercise Your Right of Withdrawal:
To exercise your right of withdrawal, please notify us by sending an email to aslijewelrya@gmail.com. Your email should include the following details:

  • Your full name

  • Your address

  • Your email address

  • Your order number

  • The products you wish to return

Please note that you are responsible for the cost of returning the products and ensuring they are delivered in good condition. The products must be returned in their original packaging and in unused condition.

We reserve the right to deduct a portion of the refund amount if the product is used or damaged, resulting in a decrease in its value compared to its original condition.

Exclusions from the Right of Withdrawal
The right of cancellation does not apply to:

  • Customized or personalized products that are made to your specific preferences or have a clear personal customization.

Refunds (if applicable):
Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed, and the credit will automatically be applied to your original payment method within a few business days.

Late or Missing Refunds:
If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as there might be some processing time before the refund is officially posted.

  3. If you’ve done all of the above and still haven’t received your refund, please contact us via our Contact Us page or by emailing aslijewelrya@gmail.com.

Sale Items:
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.